Provided customer support and success strategy advisory.  Supported growth of the company from $0 to $1M, with expected revenue upwards of $2M in 2024.  Advisory areas include: customer support strategy, contracting and risk mitigation, scalability of customer experience, and pricing strategy. 

Parul comes to the table with such great knowledge and guidance in the CS space. She has helped us launch a successful product to about 400 users in a few months.

Parul’s training sessions were incredibly insightful and engaging. Our team now understands how to proactively manage customer relationships, leading to a 40% increase in customer satisfaction scores. She knows how to turn strategy into action!

Parul doesn’t believe in one-size-fits-all solutions—she takes the time to understand your business and craft strategies that actually work. Thanks to her guidance, we saw a 25% boost in client retention and a more engaged customer base.

Parul’s deep expertise in customer success, combined with her leadership background, helped us create a scalable and customer-centric growth strategy. Her ability to align teams and improve customer journeys is truly exceptional!

Working with Parul was a game-changer for our business. She helped us streamline our customer success processes, resulting in a 30% reduction in churn and stronger customer relationships. Her strategic insights and hands-on approach made all the difference!